Welcome
Thank you for using Mindful. We're here to help with any questions or issues you have with the app.
Frequently Asked Questions
The app won't open / crashes on launch
Try force-closing the app and reopening it. If the issue persists, restart your device. Make sure you're running iOS 17 or later.
Audio doesn't play during sessions
Check that your device is not on Silent mode. Make sure the volume is turned up. Mindful uses background audio — confirm that Background App Refresh is enabled for Mindful in Settings → General → Background App Refresh.
My progress/streak disappeared
Session data is stored locally on your device. If you deleted and reinstalled the app, your data will not be recoverable at this time. We recommend keeping the app installed to preserve your history.
Notifications aren't working
Go to Settings → Notifications → Mindful and ensure notifications are allowed. You can also re-enable reminders from within the app's settings screen.
How do I cancel or restore a purchase?
Purchases are managed through your Apple ID. To restore a purchase, tap "Restore Purchases" in the app. To manage or cancel subscriptions, go to Settings → [Your Name] → Subscriptions on your iPhone.
Requirements
- iOS 17.0 or later
- Compatible with iPhone and iPad
- Approximately 50 MB storage
Can't find what you're looking for? We typically respond within 24 hours.
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